The modern practice system for Australian audiology.

HSP, DVA, NDIS and WorkCover claims. Serial-to-invoice with warranty clocks. Audiograms with NOAH import and export. One system, one database, and every number reconciling to the rows beneath it.

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Designed with practising audiologists. Engineered by Accumate.

Enter it once.

Type something in one place and it turns up everywhere else it is needed. Clients, appointments, devices, stock, claims and the ledger are one set of records seen from different angles — not eight apps you keep in step by hand.

Client lifecycle: One record from the first enquiry through assessment, fitting and every review after it. Contact details, notes, documents and every call, text and letter sit on it. There is no second address book to keep up to date.
Appointment management: Calendars for one practitioner or ten, plus rooms, waitlists and repeat bookings. Reminders go out on their own, and no-shows and cancellations are counted rather than remembered.
Device lifecycle: Every hearing aid carries its serial from the purchase order to the patient’s ear to the invoice line, with the trial and warranty clocks running against it. Repairs and loan aids track against the same record.
Inventory management: What is on hand at each clinic, purchase orders, goods receipt and landed cost per unit. Because the serial reaches the invoice line, cost of goods is the real number rather than an estimate.
Claims management: HSP, DVA, NDIS and WorkCover. Items go into a batch, the batch becomes a claim file, the return file comes back and pays each item off. Only the rejections need a person, and each one says why.
Billing and payments: Quotes, invoices, receipts, part payments and instalments, with GST handled the Australian way. Cards through Stripe and Square, and the settlement file matches itself against the invoices it paid.
Ledger integration: Invoices, payments and credit notes flow into Xero, mapped to your chart of accounts and tax codes once. Nobody re-keys a day’s takings into the books.
Recalls and reminders: Fit an aid and the review is already set from the fitting date. Each clinic gets its own work queue and a daily list. No spreadsheet of review dates, and nobody has to remember.

The parts a general practice tool has never needed.

Any allied-health platform can hold a client and an appointment. These three are where audiology stops being generic — and where a system that was not built for it has nowhere to put the data.

Serial to client to invoice

Every device carries its serial from the purchase order to the patient’s ear to the invoice line, with the trial and warranty clocks running against it. Which fittings come out of warranty next month is a query, not an afternoon.

PO-2214 → 8F2-99417 → Kaur, P. → INV-3097 → warranty to 2029-03-14

The HSP claim lifecycle, end to end

Claim items with ready and signed flags, batch creation, the e-claim file, the send, the return file import, per-item paid and rejected state with the reason code, HSC expiry and renewal, relocated claims, maintenance and batteries.

ready → batched → sent → returned → paid · 1 rejected: 04 item not on schedule

Audiograms as data, not pictures

Air, bone, masked, UCL and MCL per ear. 3FAHL and percentage loss of hearing computed rather than typed, tympanometry classified, everything printable — and it moves in and out as NOAH standard XML.

R 3FAHL 42.5 dB HL · L 3FAHL 38.3 dB HL · tymp type B / type A

The three record shapes above are illustrations of structure. They are not real patients, and there are no real patients anywhere on this site.

The full module list.

14 modules

Appointments: Single and multi-practitioner calendars, rooms, waitlist, recurring bookings, DNA and cancellation tracking.
Client record: Type, status, home clinic, HSC expiry, battery entitlement, groups and tags, documents and the CRM contact log.
Devices: Make, model, serial, side, style, battery, mould, vent, dome, receiver, wax filter, trial and warranty expiry.
Repairs and loans: RMA tracking through to return, and a loan aid pool with issue and return against the client.
Stock: On hand across every clinic, stock types, purchase orders, goods receipt, landed cost and real COGS.
Purchasing: Supplier invoices and credits, payment terms, payables aging, supplier performance.
Invoicing: Quotes, invoices, receipts, part payments and instalments, GST handled the Australian way.
Payments: Stripe and Square, settlement ingest and matching, surcharge and merchant fee analysis.
Recalls: Rules driven by fitting dates, a work queue per clinic, a daily digest, next-action capture.
Communications: SMS, email, letters, mailing labels and government forms, with every outbound message logged.
Reporting: Utilisation, DNA rate, assessment-to-fit conversion, units, ASP, brand mix, AR and claim aging, revenue per clinician.
Roles: Nine of them, scoped by practice and by clinic. Your bookkeeper sees the finance surface and no clinical detail.
Client portal: Patients see their upcoming and past appointments. Separate sign-in, separate boundary, no clinical or financial detail.
Audit log: Who read what, who changed what, and when. Reads included, which is what a health record needs.

Your patients’ data stays in Australia.

Health-adjacent data in a country with its own privacy expectations. Here is the specific position rather than a row of badges.

Everything that holds patient data runs in Australia: Compute, database, documents, logs and image builds are all in Azure Australia East. Backups are zone-redundant within the region and do not leave it.
Email is onshore as well: Reminders and invitations carry patient names, so they go through Azure Communication Services with its data location set to Australia, from a domain we own and verify. The previous provider sent from the United States and was removed from the codebase, not merely switched off.
Another practice’s record returns “not found”: Tenancy is enforced at the data layer rather than re-derived screen by screen. A record addressed from outside your practice answers 404, never 403 — because “forbidden” would confirm the record exists.
Permission is a capability, not a job title: Nine roles resolve to a capability matrix that the test suite holds to the written policy. An external bookkeeper logs in directly, sees the finance surface, and cannot reach a clinical note.
Sign-in is hosted, and both doors answer in constant time: Staff sign in through hosted AuthKit, so there is no password form of ours between a clinician and their account. An adversarial pass found that login timing revealed whether an email belonged to a patient of the clinic; both the staff and patient paths now answer inside a fixed budget, measured down to within the noise floor.
No credential is stored in the pipeline: Runtime secrets are Key Vault references resolved by a managed identity, and the deploy authenticates with a short-lived federated token. There is no long-lived key to leak.

$250per user, per month

Minimum 3 users, so $750 a month. Every module included, no setup fee, no per-clinic fee, and no margin taken on your patients’ payments.

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Prices in Australian dollars, excluding GST.